Terms and Conditions

Vantastic Barber is a business of AGS Mahal Pty Ltd, ABN 81 633 291 782 ("Vantastic Barber", "we", "us", "our"). We are a mobile barbershop operating from vehicles that travel to you. We supply mobile barber services and hair products. These Terms and Conditions form the contract between you and Vantastic Barber. They apply when you use our website, make a booking, buy a product, or join the Vantastic Club Membership. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded. Where a term of these Terms is inconsistent with such a law, that law prevails and the term applies only to the extent it lawfully can.

Contact us: 1800 265 807 | info@vantasticbarber.com.au | www.vantasticbarber.com.au

Part A — General

1. Definitions

1.1 In these Terms: "Appointment" means a booked time slot during which we attend your Service Address to supply Services. "Eligible Services" means Haircut, Beard Trim and Kids Haircut, as described on our website from time to time. "Member" means a person with an active Vantastic Club Membership. "Membership" means the Vantastic Club Membership described in Part C. "Membership Fee" means the recurring fee payable for the Membership, currently $10.00 per month including GST. "Monthly Credit" means the $10.00 service credit issued to a Member under clause 16. "Renewal Date" means the day of each month on which your Membership Fee is charged, as set out in clause 18. "Service Address" means the address you give us when booking. "Services" means the mobile barber services we supply. "Terms" means these Terms and Conditions.

1.2 All times and dates are Melbourne, Victoria time (AEST/AEDT as applicable). All amounts are in Australian dollars and include GST unless stated otherwise.

2. Agreement to these Terms

2.1 By using our website, making a booking, or joining the Membership, you agree to these Terms.

2.2 If you do not agree, please do not use our website or book with us.

2.3 We recommend you save or print a copy of these Terms. We will also make the current version available at all times on our website, and will keep superseded versions available on request.

3. Eligibility and minors

3.1 To make a booking or join the Membership, you must be at least 18 years old and legally able to enter a binding contract.

3.2 We are happy to cut children's hair. A parent or legal guardian must: (a) make and pay for the booking on the child's behalf; and (b) be present at the Service Address for the whole of the Appointment.

3.3 We will not supply Services to a person under 18 unless a parent or guardian is present. If no parent or guardian is present when we arrive, we may decline the Service. In that case clause 11.5 (late cancellation) does not apply and you will receive a full refund, unless you had confirmed a guardian would be present and none was.

4. Changes to these Terms

4.1 We may update these Terms from time to time, for example to reflect changes to our services, prices, systems or the law.

4.2 For bookings: the version of these Terms published on our website at the time you make a booking applies to that booking. Changes do not apply retrospectively to bookings already made and paid for.

4.3 For Members: if we make a change that is materially adverse to you, we will give you at least 30 days' notice by email and SMS before it takes effect. You may cancel your Membership at any time before the change takes effect at no cost (clause 21). If you do not cancel, the changed Terms apply from the date stated in the notice.

Part B — Bookings and services

5. How bookings work

5.1 To use our Services you book and pay online at www.vantasticbarber.com.au. We then attend your Service Address during your booked time slot.

5.2 Your booking is not confirmed until you receive a confirmation email or SMS from us. The confirmation contains your booking details, your payment receipt, and a reminder that our vans record video and audio (clause 30).

5.3 If money has been taken from your account but you have not received a confirmation within 30 minutes, contact us on 1800 265 807 or info@vantasticbarber.com.au. If we cannot confirm the booking, we will refund you in full.

5.4 Bookings may be made up to two (2) months in advance.

5.5 Our barber will contact you on the mobile number you provide when they arrive at your Service Address. Please make sure the number you give us is correct and that you can answer it during your time slot.

5.6 If you book with insufficient lead time for us to reach you (for example, booking at 10:55am for an 11:00am–12:00pm slot), we may not be able to accept the booking. We will contact you to arrange an alternative time. If no suitable alternative is available, or you prefer not to reschedule, we will refund you in full.

6. Time slots and arrival windows

6.1 We arrive at any point within your booked time slot, not at the start of it. If you book the 4:00pm–5:00pm slot, we may arrive at any time between 4:00pm and 5:00pm. On some devices a slot may display only as "4pm" — this still means the 4:00pm–5:00pm window.

6.2 Travel times, traffic and the fact that no two haircuts take the same time mean we cannot commit to an exact arrival minute.

6.3 If we are running later than your time slot, we will notify you as soon as we reasonably can. If the delay does not suit you, you may cancel and receive a full refund, or we will reschedule you at no cost.

7. Site access, parking and safety

7.1 Our vans are larger than an average SUV and approximately 2.8 metres high. You must provide, or direct us to, a parking space at or near your Service Address that: (a) legally accommodates a vehicle of that size; (b) is on reasonably flat, stable ground; (c) has at least 3.0 metres of overhead clearance; and (d) can be safely entered and exited.

7.2 Please check your parking before you book. Our booking form asks about parking. If you are unsure, call us on 1800 265 807 and we will help you work it out at no charge.

7.3 If our barber reasonably assesses that the parking offered is unsafe or unsuitable, they will explain why and will look for a safe alternative space nearby. We may then ask you to walk a short distance (ordinarily no more than 150 metres) to the van.

7.4 If no safe parking is available within a reasonable distance and you decline to come to the van, we may be unable to supply the Service. In that case: (a) if you told us accurately about the parking situation when booking, or we did not ask, you will receive a full refund; (b) if the parking situation is materially different from what you told us when booking, we may retain a call-out fee equal to the lesser of $30 or 50% of the booking value, as a genuine pre-estimate of the travel time and lost slot we cannot recover, and we will refund the balance.

7.5 You must ensure the area where the Service is performed is safe, adequately lit, and free of hazards (including aggressive or unrestrained animals).

7.6 We remain responsible for the safe operation of our vehicle and equipment, and for any loss or damage caused by our negligence. Clause 7.4 does not limit that responsibility.

7.7 Only the following people may be inside the van during an Appointment: the person receiving the Service; and, where that person is under 18 or requires assistance, one parent, guardian or carer.

7.8 No other person may enter the van. This is a safety requirement — the van is a working environment containing scissors, razors, clippers, hot tools and chemical products, in a confined space.

7.9 Our barbers are providing a barbering service. They are not able to supervise children and must not be asked to. A barber holding scissors cannot watch a child, and a child in the van while a Service is in progress is a risk to that child.

7.10 If you bring a child to the Appointment who is not receiving a Service, the child must remain outside the van, under the supervision of a responsible adult who is not the person receiving the Service. If no such adult is available, please arrange the Appointment for a time when one is.

7.11 If a person who is not permitted under this clause enters or attempts to enter the van, or if a child is left unsupervised in or around the van, our barber will pause the Service and ask you to resolve it. If it cannot be resolved, the barber may end the Appointment. In that case we will charge only for the portion of the Service already supplied and will refund the balance. Our barbers have our full support in applying this rule, and applying it is not a matter for negotiation.

7.12 The van is often parked on a public road or driveway. You remain responsible for the safety and supervision of your children, guests and pets in the area around the van, and for road safety in that area, in the same way you would be if we were not there. This does not affect our responsibility for the safe operation of our vehicle and equipment, or for anything caused by our negligence.

8. Your responsibilities before an appointment

8.1 So that we can work safely and hygienically, please do not attend an Appointment if you: (a) are affected by alcohol or drugs to a degree that makes it unsafe or impractical to cut your hair; (b) have an acute, transmissible illness with active symptoms (for example, fever, vomiting, an active respiratory infection, an untreated scalp infection or head lice); or (c) have an open, untreated wound on the scalp, face or neck in the area to be worked on.

8.2 If you are unwell, tell us — you will not be penalised. If you notify us at any time before your barber arrives that you cannot attend because of illness, we will reschedule you at no charge or refund you in full, at your choice. This applies regardless of the notice periods in clause 11.

8.3 Please tell us at the time of booking, or before the Service begins, about any allergy, skin sensitivity, scalp condition or medical condition that may affect the Service or the products we use. If in doubt, ask us for a patch test.

8.4 Clause 8.1 is a health and safety requirement only. We do not refuse service on the basis of disability, chronic illness, a blood-borne virus, a managed medical condition, or any other attribute protected under the Equal Opportunity Act 2010 (Vic) or the Disability Discrimination Act 1992 (Cth). If you have a condition that requires adjustments, tell us and we will make reasonable adjustments where we can.

9. When we may decline or stop a service

9.1 Our barbers may decline to start, or may stop, a Service where: (a) clause 8.1 applies and you did not tell us in advance; (b) you behave in a way that is aggressive, threatening, abusive, harassing or sexually inappropriate towards our staff; (c) the working environment is unsafe (clause 7.5); or (d) you are more than 15 minutes late to the start of the Service after our barber has arrived and contacted you.(e) a person who is not permitted under clause 7.7 enters or attempts to enter the van, or a child is left unsupervised in or around the van contrary to clause 7.9, and you are unable or unwilling to resolve it when asked.

9.2 Where we decline or stop a Service under clause 9.1, we may retain up to 50% of the booking value as a genuine pre-estimate of our unrecoverable costs (travel, barber time and the lost slot), and will refund the balance. We will always tell you in writing why we have done so.

9.3 If you think a charge under clause 9.2 was applied wrongly or unfairly, contact us within 30 days (clause 33) and we will review it. We waive or reduce this charge where the circumstances warrant it, including genuine emergencies, illness, and situations outside your control.

9.4 Where we stop a Service partway through, we will only charge for the portion supplied plus reasonable unrecoverable costs, and will offer to complete the Service at another time where it is safe and practical to do so.

9.5 Where we stop a Service under clause 9.1(e), clause 9.4 applies and we will only charge for the portion supplied. Our barbers apply clauses 7.7 to 7.10 with our full support. They are safety rules and are not a matter for negotiation.

10. Prices, GST and payment

10.1 Prices for Services and products are shown on our website and include GST.

10.2 The price shown at the start of your booking will include any compulsory fees or surcharges that apply, so you can see the full amount before you commit. Any optional extras you add will be itemised before payment.

10.3 Payment is made in advance at the time of booking. Your receipt is sent with your booking confirmation.

10.4 Payments are processed by Square AU Pty Ltd (ABN 38 167 106 176). We do not store your full card details. Your use of Square's payment services is also subject to Square's own terms.

10.5 We may change our prices at any time. Price changes do not affect bookings already made and paid for. Price changes affecting the Membership Fee are dealt with in clause 18.6.

11. Changing or cancelling your appointment

11.1 We understand that plans change. If you need to reschedule or cancel, tell us as early as you can by calling 1800 265 807 or emailing info@vantasticbarber.com.au. Early notice lets us reallocate the slot and manage staff costs.

11.2 Standard notice period: 4 hours. If you cancel or reschedule more than 4 hours before the start of your time slot, you receive a full refund (or a free reschedule). Example: for an 8:00pm–9:00pm slot on 9 October, notify us before 4:00pm on 9 October.

11.3 Early-morning appointments. The 4-hour rule does not work for our first four slots of the day (8–9am, 9–10am, 10–11am and 11am–12pm). For those slots, notify us before 8:00pm on the previous day to receive a full refund.

11.4 Free reschedule. If you reschedule (rather than cancel) to another available slot within the next 30 days, no fee applies regardless of notice, provided you tell us before your barber departs for your address.

11.5 Late cancellation. If you cancel later than the times in clauses 11.2 or 11.3, or you do not notify us and are not present, we may retain up to 50% of the booking value as a genuine pre-estimate of our unrecoverable costs, and will refund the balance. We will tell you in writing if we do.

11.6 Circumstances outside your control. No fee applies, and you receive a full refund, if you cannot attend because of illness (clause 8.2), an accident, a bereavement, a natural disaster, extreme weather, or another event genuinely outside your control. We may ask for a brief explanation but will not require formal evidence for a single occurrence.

11.7 If you are running late but can still be ready within your time slot, call us and we will do our best to accommodate you or move you to another slot that day.

11.8 Any late cancellation fee is capped at the amount you have already paid. We will never charge your card for an additional amount under this clause.

12. If we cancel or cannot attend

12.1 Occasionally we may be unable to attend a confirmed booking — for example, vehicle breakdown, barber illness, government restrictions, or dangerous weather.

12.2 We will notify you as soon as we reasonably can and will offer you a choice of: (a) a full refund; or (b) rescheduling to another available slot at no cost.

12.3 Clause 12 does not limit any additional rights or remedies you have under the Australian Consumer Law.

13. Refunds and your consumer rights

13.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, our Services must be supplied with due care and skill, be fit for any purpose you told us about, and be supplied within a reasonable time.

13.2 If there is a major failure with a Service, you are entitled to cancel your contract with us and receive a refund for the unused portion, or to compensation for the reduction in value below the price paid. You may also be entitled to compensation for any other reasonably foreseeable loss or damage.

13.3 If the failure is not major, you are entitled to have the problem fixed within a reasonable time. If it is not fixed, you may cancel and obtain a refund for the unused portion, or recover compensation for the reduction in value.

13.4 If you are unhappy with your haircut, please tell us within 7 days. We will offer to fix it free of charge at a time that suits you. This is in addition to, and does not replace, your rights under clauses 13.1–13.3.

13.5 Approved refunds are made to the original payment method, usually within 5 business days and in any event within a reasonable time.

13.6 Nothing in these Terms is intended to suggest that you are not entitled to a refund where the Australian Consumer Law provides one.

Part C — Vantastic Club Membership (NEW SECTION — replaces the former "Vantastic Club Subscription")

Note for existing subscribers: The previous Vantastic Club subscription (which included a "use it or lose it" monthly haircut, a 20%/10% tiered discount and a re-subscription restriction) has been discontinued in full. It is replaced by the Membership described in this Part C. See clause 14.6.

14. Membership overview and eligibility

14.1 What the Membership is. The Vantastic Club Membership is an ongoing, month-to-month membership. For a fee of $10.00 per month (including GST) you receive the two benefits set out in clause 15: a $10.00 Monthly Credit and a 20% Member Discount on Eligible Services.

14.2 What the Membership is not. The Membership is not a prepaid haircut, a package of sessions, a gift card, or a stored-value account. It does not entitle you to a haircut at no additional cost. It is a monthly membership that reduces what you pay when you book.

14.3 The trade-off, stated plainly. If you book at least one Eligible Service in a Membership month, the Membership will normally save you money. If you do not book at all during a Membership month, that month's Monthly Credit expires unused and the $10.00 fee for that month is not refunded (subject to clauses 20, 24 and 13). Please only join if you expect to book regularly. You can cancel at any time (clause 21).

14.4 Eligibility. To join, you must: (a) be at least 18 years old; (b) have an Australian mobile number and a valid Australian payment method; and (c) have a Service Address within our service area.

14.5 One Membership per person. Your mobile number is your Member ID. You must book using the same mobile number you signed up with for your benefits to apply automatically. Only one Membership may be held per person and per mobile number.

14.6 Existing subscribers. If you held the previous Vantastic Club subscription, it ended on [INSERT DATE]. You will not be charged the old subscription fee after that date. If you had an unredeemed entitlement for the month in which the old subscription ended, contact us at info@vantasticbarber.com.au and we will honour it or refund that month's fee, at your choice.

15. What your Membership includes

15.1 While your Membership is active, you receive: Benefit $10.00 Monthly Credit What it means A $10.00 credit applied automatically to your booking total, issued each month on your Renewal Date and valid until the expiry described in clause 16. Benefit 20% Member Discount What it means 20% off Haircut, Beard Trim and Kids Haircut line items in any booking you complete while your Membership is active (clause 17).

15.2 Both benefits apply automatically to the same booking. The Member Discount is applied first, then the Monthly Credit is applied to the discounted total. Worked example: a $40.00 Haircut. The 20% Member Discount reduces it to $32.00. Your $10.00 Monthly Credit is then applied, leaving $22.00 to pay.

15.3 Benefits apply only to bookings made and completed while your Membership is active, using your registered mobile number.

16. The Monthly Credit — how it works and when it expires

16.1 Issue. A $10.00 Monthly Credit is added to your account each time a Membership Fee payment is successfully processed.

16.2 What it can be used for. The Monthly Credit may be applied to Services only. It cannot be applied to hair product purchases, and it has no cash value — it cannot be redeemed for cash, transferred, sold or given to another person.

16.3 Expiry. Your Monthly Credit expires at the earlier of: (a) the moment your next Membership Fee payment is successfully processed, at which point it is replaced by a new $10.00 Monthly Credit; and (b) 11:59pm on your next Renewal Date. Example: a Monthly Credit issued on 20 April expires when your 20 May payment is processed, or at 11:59pm on 20 May, whichever happens first.

16.4 No rollover, no stacking. Credits do not accumulate. You can never hold more than one Monthly Credit at a time.

16.5 Partial use. If your booking total is less than $10.00, the unused balance of that Monthly Credit stays on your account and remains available for further bookings until it expires under clause 16.3. We do not refund or pay out the difference in cash.

16.6 Cancelled bookings. If a booking paid for wholly or partly with a Monthly Credit is cancelled or refunded, the credit is reinstated to your account. If the original expiry has passed or falls within 7 days of reinstatement, we will extend it so that you have at least 7 days to use it.

16.7 Cancellation fees. If a late cancellation fee applies under clause 11.5 to a booking paid for with a Monthly Credit, the fee is taken from the credit first. Any remaining balance is reinstated under clause 16.6.

16.8 Booking availability. Slots are subject to availability. We recommend booking early in your Membership month. Not being able to find a preferred slot at short notice does not extend a Monthly Credit — but if no slot at all is available at any point during your Membership month, contact us and we will extend the credit or refund that month's fee.

17. The Member Discount

17.1 While your Membership is active, a 20% discount applies automatically to the following line items in your booking: Haircut, Beard Trim, and Kids Haircut.

17.2 The Member Discount does not apply to hair products or to any service outside the list in clause 17.1. If our Eligible Services list changes, we will give you notice under clause 4.3.

17.3 The Member Discount applies at the cart level. If your booking includes Eligible Services for other people at the same Service Address and time (for example, your children), the discount applies to those line items too.

17.4 The Member Discount cannot be combined with other promotional discounts or vouchers unless we say otherwise. Where more than one discount could apply, the larger one applies.

17.5 The Member Discount is not a fixed feature of the Membership forever. We may change the discount rate or the list of Eligible Services on 30 days' notice under clause 4.3, and you may cancel free of charge before the change takes effect.

18. Billing, renewal and failed payments

18.1 Authority to charge. By joining, you authorise us to charge the Membership Fee to your nominated payment method automatically each month until you cancel. This is a recurring payment.

18.2 Renewal Date. Your Renewal Date is the day of the month on which you joined. If a month does not contain that day (for example, the 31st in a 30-day month), the charge is made on the last day of that month.

18.3 Amount. The Membership Fee is $10.00 per month including GST. There are no joining fees, exit fees, dishonour fees or administration fees.

18.4 Processing. Payments are processed by Square AU Pty Ltd. To help you identify charges on your statement and receipts, we pass your name and mobile number to Square with each transaction (see clause 27.3).

18.5 Failed payments. If a payment fails: (a) we will notify you by email and SMS; (b) your Membership benefits (the Member Discount and the issue of a new Monthly Credit) are paused — not cancelled — while the payment is outstanding; (c) we will re-attempt the payment up to three times over seven (7) days; (d) if a re-attempt succeeds within that window, your benefits resume immediately, a new Monthly Credit is issued on the day the payment succeeds, and your Renewal Date moves to that day; and (e) if the payment is still unpaid after seven (7) days, your Membership is cancelled automatically. You owe us nothing further and no fee is charged for the failed month.

18.6 Price changes. We may change the Membership Fee. If we do: (a) we will give you at least 30 days' notice by email and SMS, stating the new price and the date it takes effect; (b) you may cancel at any time before that date at no cost and will not be charged the new price; and (c) if you do not cancel, the new price applies from the date stated in the notice.

18.7 No charge after cancellation. Once you cancel, we will not charge you again. If we charge you in error after cancellation, tell us and we will refund it in full promptly.

19. Reminders and notifications

19.1 As a courtesy, we send an SMS reminder to your registered mobile number approximately 7 days before your Monthly Credit expires, prompting you to book.

19.2 We will make reasonable efforts to send this reminder, but delivery depends on your carrier, your device and your number being current. You are responsible for keeping your mobile number up to date in your account.

19.3 Failure to receive a reminder does not by itself extend a Monthly Credit — but if you did not receive a reminder we were meant to send, tell us and we will consider extending the credit or crediting that month. We deal with these requests reasonably and in good faith.

19.4 We will also send you transactional messages you cannot opt out of while you are a Member: booking confirmations, payment receipts, failed-payment notices, price-change notices and cancellation confirmations.

20. Cooling-off period (new benefit — not required by law)

20.1 There is no statutory cooling-off period for an online membership of this kind. We offer one anyway.

20.2 You may cancel your Membership within 14 days of first joining and receive a full refund of your first Membership Fee, provided you have not redeemed any part of the Monthly Credit or used the Member Discount.

20.3 If you have used part of the Monthly Credit or the Member Discount within those 14 days, we will refund your first Membership Fee less the value of the benefit you received, and cancel the Membership immediately.

20.4 To use the cooling-off right, cancel in your account or email info@vantasticbarber.com.au within 14 days of joining.

21. Cancelling your Membership

21.1 You can cancel at any time. There is no minimum term, no notice period and no cancellation fee.

21.2 Cancellation is designed to be as easy as joining. You may cancel by any of these methods: (a) online, in your account on our website — under "My Membership", in two clicks (this is the fastest method and takes effect immediately); (b) by emailing info@vantasticbarber.com.au; or (c) by calling 1800 265 807 during business hours.

21.3 We will send you a written confirmation of cancellation within one business day.

21.4 What happens when you cancel: (a) you are not charged again from the moment you cancel; (b) your Membership stays active until the end of the month you have already paid for; and (c) your current Monthly Credit remains usable until it expires under clause 16.3(b), and your Member Discount continues to apply to bookings completed before then.

21.5 We do not pro-rate or refund the fee for a part-month, because you keep the full benefit of the month you have paid for. This does not affect your rights under clauses 13, 20 or 24.

21.6 Rejoining. You may rejoin at any time on the same terms as any new Member. There is no penalty, waiting period or reduced benefit for rejoining.

22. Pausing your Membership

22.1 You may ask us to pause your Membership for up to three (3) consecutive months in any 12-month period — for example, if you are travelling.

22.2 While paused, no Membership Fee is charged, no new Monthly Credit is issued, and the Member Discount does not apply.

22.3 Any Monthly Credit you hold when the pause begins remains usable until its original expiry under clause 16.3(b), then expires.

22.4 Your Membership resumes automatically at the end of the pause period, and your Renewal Date becomes the resumption date. We will remind you by SMS before it resumes.

22.5 We may also pause a Membership at your request at any time by contacting us on 1800 265 807 or info@vantasticbarber.com.au.

23. Suspension, termination and program changes

23.1 When we may suspend or cancel your Membership. We may suspend or cancel your Membership where: (a) a Membership Fee remains unpaid after the process in clause 18.5; (b) you have engaged in fraud, or in deliberate abuse of the Membership benefits (clause 25); (c) you have behaved in a way described in clause 9.1(b) towards our staff; or (d) we are required to do so by law.

23.2 How we will do it. Except where the conduct is serious enough to require immediate action, we will: (a) tell you in writing what the issue is; (b) give you a reasonable opportunity to fix it or respond, ordinarily 7 days; and (c) only then suspend or cancel.

23.3 Your right to dispute. If we suspend or cancel your Membership and you disagree, contact us under clause 34. We will review the decision and respond within 10 business days.

23.4 Refund on termination by us. If we cancel your Membership for any reason other than your fraud or deliberate abuse, we will refund the unused portion of the current month's Membership Fee on a pro-rata basis, less the value of any benefit already redeemed that month.

23.5 Discontinuing the program. We may discontinue the Vantastic Club Membership. If we do, we will give all Members at least 30 days' notice, will not charge any further fees, and will honour or refund any Monthly Credit outstanding at the end of the notice period.

23.6 Suspension or cancellation of your Membership does not affect your ability to book Services with us as a non-member.

24. Membership refunds

24.1 In addition to your rights under clause 13 (which apply to the Membership as well as to Services), we will refund the Membership Fee where: (a) you cancel within the cooling-off period (clause 20); (b) we cancel your Membership other than for your fraud or deliberate abuse (clause 23.4); (c) we discontinue the program (clause 23.5); (d) we charged you in error, including after cancellation (clause 18.7); (e) no booking slot was available to you at any point in the Membership month (clause 16.8); or (f) a Monthly Credit or Member Discount failed to apply because of a fault in our systems.

24.2 We do not ordinarily refund a Membership Fee simply because you did not book that month. This is the trade-off explained in clause 14.3, and it is why the Membership Fee is set at $10.00 and matched by a $10.00 credit.

24.3 Clause 24.2 does not limit your rights under the Australian Consumer Law, and we will always consider individual hardship or exceptional circumstances on request.

24.4 Refunds are made to the original payment method within a reasonable time, usually 5 business days.

25. Fair use and account integrity

25.1 The Membership is for personal use by the Member.

25.2 You must not: (a) hold more than one Membership at a time, or open multiple accounts using different mobile numbers to obtain multiple sets of benefits; (b) sell, transfer or share your Monthly Credit or Member Discount, or allow another person to use your account to obtain benefits other than as permitted by clause 17.3; (c) use the Membership for a commercial purpose, including reselling Services.

25.3 If we reasonably suspect a breach of clause 25.2, we will follow the process in clause 23.2 before taking action.

Part D — Other terms

26. Products

26.1 Hair products we sell come with consumer guarantees under the Australian Consumer Law that cannot be excluded, including that they are of acceptable quality and match their description.

26.2 If a product is faulty, contact us. Depending on whether the failure is major, you may be entitled to a replacement, a repair or a refund.

26.3 Unopened products in resalable condition may be returned within 14 days of purchase for a refund or exchange. Opened products can only be returned where there is a fault or another right under the Australian Consumer Law.

26.4 The Monthly Credit and Member Discount do not apply to products (clauses 16.2 and 17.2).

27. Privacy and your personal information

27.1 We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, available at www.vantasticbarber.com.au.

27.2 We collect: your name, mobile number, email address, Service Address, booking history, any health or allergy information you choose to give us, and Membership and payment records.

27.3 Disclosure to our payment processor. We disclose your name and mobile number to Square AU Pty Ltd along with each transaction, so that payments and receipts can be correctly identified and matched to your booking. Square handles that information under its own privacy policy. Square is part of a global group and some information may be stored or processed outside Australia, including in the United States.

27.4 We record video and audio inside our vans. This is dealt with separately in clause 30.

27.5 We also use third-party providers for SMS delivery, email and website hosting. We require them to protect your information.

27.6 Automated processing. Membership benefits are applied automatically by our systems — including the issue and expiry of your Monthly Credit, application of the Member Discount, renewal charging and expiry reminders. These are administrative calculations, not decisions about your rights, and you can always contact a person on 1800 265 807 if something looks wrong.

27.7 You may request access to, or correction of, the personal information we hold about you by emailing info@vantasticbarber.com.au. If you are unhappy with how we have handled your information, you may complain to us and then to the Office of the Australian Information Commissioner (oaic.gov.au).

28. Marketing communications and consent

28.1 When you make a booking or join the Membership, we will send you transactional messages relating to that booking or Membership (clause 19.4). These are necessary to provide the service.

28.2 Marketing messages. We will only send you marketing messages by SMS or email where: (a) you have given us express consent — for example by ticking the marketing opt-in box when you book or join, or by telling our barber or our office you would like to receive offers; or (b) you are a Member, and the message is directly relevant to your Membership — for example, offers on Haircuts, Beard Trims and Kids Haircuts, changes to Member benefits, or Member-only promotions.

28.3 What clause 28.2(b) does not cover. We will not rely on your Membership to send you marketing about hair products, gift vouchers, or anything unrelated to the Services your Membership applies to. For those, we need your express consent under clause 28.2(a).

28.4 Accepting these Terms is not consent to marketing. Agreeing to these Terms, making a booking, or joining the Membership does not by itself mean you have consented to receive marketing. Marketing consent is a separate choice you make, and you can decline it without any effect on your booking, your Membership, your price, or your benefits.

28.5 What we will tell you when we ask. When we ask for your marketing consent we will tell you, at that moment and in plain language: who the messages are from, what kinds of messages you will get, which channels we will use, and how to opt out. We keep a record of the date, time and method of your consent.

28.6 Withdrawing consent. You may opt out at any time by replying STOP to any marketing SMS, clicking unsubscribe in any marketing email, changing your preferences in your account, or emailing info@vantasticbarber.com.au. Opting out is free (other than the standard cost of sending an SMS), takes effect within 5 business days, and applies to all of our marketing messages — you never have to opt out channel by channel, although you may choose to if you prefer.

28.7 Every commercial electronic message we send identifies us as the sender, includes our contact details, and includes a functional unsubscribe facility, as required by the Spam Act 2003 (Cth).

28.8 Opting out of marketing does not affect your Membership, your benefits, or the transactional messages described in clause 19.4, which we will continue to send while you are a Member or have a booking with us.

29. Photography and social media

29.1 We will only photograph or film you, your haircut, or your property with your express consent, given at the time.

29.2 If you consent, you grant us a non-exclusive licence to use those images to promote our business. You may withdraw consent at any time by emailing info@vantasticbarber.com.au, and we will stop using the images in future material and remove them from our own channels within a reasonable time.

29.3 We will not identify you by full name or address in any published material without your separate consent.

29.4 We do not photograph or film children without the express consent of a parent or guardian present at the time.

30. Security cameras in our vans

30.1 We record. Each of our vans is fitted with a security camera system that records video and audio inside the van while it is in service, including while a Service is being supplied to you. We will tell you this before your Appointment (clause 30.4) and there is a clearly visible notice inside every van.

30.2 Why we record. We use the system only to: (a) protect the safety of our staff and customers; (b) investigate and provide evidence of an incident, injury, threat, theft or damage; (c) respond to a complaint, insurance claim or legal proceeding; and (d) meet our occupational health and safety obligations to our barbers, who work alone in a confined space at addresses they have not visited before.

30.3 What we do not use it for. We do not use the recordings for marketing, staff performance monitoring, training, social media, or any purpose unrelated to clause 30.2. We do not monitor the cameras in real time.

30.4 Your consent, and your right to say no. (a) We tell you about the cameras when you book, in your booking confirmation, and on the notice inside the van. (b) By proceeding with the Service after being told, you consent to being recorded. (c) If you do not want to be recorded, tell the barber before the Service starts. You may ask for the audio to be turned off, or you may cancel the Appointment at that point and receive a full refund. No cancellation fee applies under clause 11.5 where you cancel for this reason. (d) We will not treat you differently, or refuse to serve you in future, because you objected to being recorded.

30.5 Children. Where the Service is for a person under 18, the parent or guardian present under clause 3.2 must consent to the recording on the child's behalf. The same right to decline and receive a full refund applies.

30.6 Third parties. If someone accompanies you into the van, you should tell them that the van records video and audio. Please do not bring another person into the van without telling them.

30.7 Storage, access and retention. (a) Footage is stored securely and access is restricted to the business owner and any person who needs it for a purpose in clause 30.2. (b) Footage is automatically deleted after 30 days, unless it has been retained for a specific incident, complaint, claim or proceeding, in which case it is kept only for as long as needed for that purpose.

30.8 Disclosure. We will only disclose footage: (a) to Victoria Police or another law enforcement or regulatory body, where required or authorised by law; (b) to our insurer or lawyers in connection with a claim or proceeding; (c) to a court or tribunal; or (d) with the consent of every person recorded. We will not publish footage, post it on social media, or share it with any other person.

30.9 Your right to access footage of yourself. You may ask to view or receive a copy of footage in which you appear by emailing info@vantasticbarber.com.au. We will respond within 30 days. We may refuse or redact where releasing it would unreasonably affect another person's privacy, and we will explain our reasons if we do.

30.10 Complaints. If you are concerned about how we have recorded, stored, used or disclosed footage, contact us under clause 33. You may also complain to the Office of the Australian Information Commissioner (oaic.gov.au).

30.11 This clause 30 operates in addition to clause 27 (Privacy) and clause 29 (Photography and social media). Nothing in this clause limits your rights under the Privacy Act 1988 (Cth) or the Surveillance Devices Act 1999 (Vic).

31. Website use and intellectual property

31.1 We grant you a limited, revocable licence to use our website for the purpose of viewing our services and making bookings.

31.2 You must not: interfere with the website's operation or security; use it to make fraudulent or speculative bookings; scrape, copy or republish its content for commercial purposes; or use it in a way that breaches any law.

31.3 All content on our website — including text, images, logos, branding and design — is owned by or licensed to AGS Mahal Pty Ltd and is protected by copyright and trade mark law. You may not reproduce it without our written permission, other than for your own personal, non-commercial use.

31.4 We aim to keep the website available at all times but cannot guarantee uninterrupted access. We may suspend access for maintenance, and will give notice where practical.

31.5 Our website may link to third-party sites. We are not responsible for their content or practices.

32. Liability

32.1 Nothing in this clause 31 excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law, or our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.

32.2 We acknowledge that the Services and products we supply are of a kind ordinarily acquired for personal, domestic or household use, and we do not seek to limit the remedies available to you under the Australian Consumer Law in respect of them.

32.3 Subject to clauses 32.1 and 31.2, and to the extent permitted by law: (a) we are not liable for indirect or consequential loss, or for loss of profits, opportunity or reputation; and (b) our aggregate liability for any claim not covered by clauses 32.1 and 31.2 is limited to the amount you paid us for the relevant booking or, for a Membership claim, the Membership Fees you paid in the 12 months before the claim arose.

32.4 We are responsible for loss or damage to your property caused by our negligence or that of our staff. Please tell us within 7 days of the Appointment if you believe damage has occurred, so we can investigate while the facts are fresh. Reporting later does not remove your rights but may make the claim harder to assess.

32.5 We are not liable for loss caused by inaccurate or incomplete information you give us, including an incorrect Service Address, contact number, parking information, or failure to disclose an allergy or condition under clause 8.3.

32.6 You are responsible for loss or damage you or your guests cause to our vehicle, equipment or staff through deliberate or negligent acts.

33. Complaints and dispute resolution

33.1 Talk to us first. Most issues are resolved quickly. Email info@vantasticbarber.com.au or call 1800 265 807 with your booking reference and what went wrong.

33.2 We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If we need longer, we will tell you why and give you a timeframe.

33.3 If we cannot resolve it, you may contact: - - Consumer Affairs Victoria — consumer.vic.gov.au | 1300 55 81 81 Australian Competition and Consumer Commission — accc.gov.au

33.4 Nothing in this clause prevents you from taking legal action or seeking urgent relief at any time.

34. Events outside our control

34.1 We are not in breach of these Terms for a failure or delay caused by an event beyond our reasonable control, including extreme weather, fire, flood, natural disaster, epidemic, government restriction, industrial action, road closure, or failure of a third-party payment or telecommunications provider.

34.2 If such an event prevents us supplying a booked Service, clause 12 applies and you receive a full refund or a free reschedule.

34.3 If such an event prevents you receiving a booked Service, clause 11.6 applies and no cancellation fee is charged.

34.4 If such an event materially prevents the operation of the Membership for more than 30 consecutive days, either of us may cancel the Membership, and clause 23.4 applies.

35. General

35.1 Governing law. These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria. Nothing in this clause prevents you from bringing proceedings in your local jurisdiction where the law entitles you to do so.

35.2 Severability. If any part of these Terms is found to be unfair, void or unenforceable, it is severed and the rest continues to apply.

35.3 No waiver. If we do not enforce a right on one occasion, we do not give up that right.

35.4 Assignment. We may assign or novate these Terms in connection with a sale or restructure of our business, provided this does not reduce your rights. We will give Members at least 30 days' notice, and you may cancel your Membership before the transfer takes effect.

35.5 Entire agreement. These Terms, together with your booking confirmation and our Privacy Policy, form the whole agreement between us about their subject matter. This clause does not exclude liability for misleading or deceptive conduct.

35.6 Notices. We will send notices to the email address and mobile number in your account. Please keep them current. You may send notices to info@vantasticbarber.com.au.

Vantastic Barber is a business of AGS Mahal Pty Ltd, ABN 81 633 291 782. — Effective 31/08/2026. Previous version: January 2026.